FAQs

What are the recommended system requirements for PowerMediaPlus.com?

PC System Requirements (Minimum)

PC System Requirements (Recommended)

Mac System Requirements (Minimum)

Mac System Requirements (Recommended)

What are the streaming limits for my Internet connection?
Connection Type Maximum Speed Maximum Speed Likely 300k Streams
Satellite 1 mbps 10 users 7 users
DSL 1.5 mbps 15 users 11 users
T1 Line 1.5 mbps 15 users 11 users
Cable 3 mbps 30 users 22 users
T3 Line 44.7 mbps 447 users 379 users
OC-1 Line 51.84 mbps 518 users 440 users
OC-3 Line 155.52 mbps 1,555 users 1,321 users
When I try to log in with a general passcode, the system says I entered an incorrect log in.
Make sure to enter upper and lowercase letters.
When I try to log in, I am repeatedly returned to the log in screen.
You may be running a version of Norton Internet Security with Privacy Control activated. *This may also happen with other security suites. Currently this error has only been replicated with Norton Internet Security users. Browser Privacy can be disabled for all or specific Web sites. When this feature is disabled for specific Web sites, privacy information is sent only to the sites specified. When Browser Privacy is disabled through Custom Level in Privacy Control, private information is released to any Web site that requests it. Check with your technical advisor on what is best for your system.
As I navigate the site, some pages are turning blue and not uploading all page information.
You may need to check your version of Internet Explorer. With your browser open, go to Help » About Internet Explorer. If you have version 5.0 or 5.5, you need to upgrade. Go to http://www.microsoft.com/downloads and use their link to download Internet Explorer 6.
I don't see a media player when I click on "Play" to watch a video.
You may need to install a media player. Consult with your administrator or technical advisor to download the necessary software for Windows Media Player or QuickTime.
I can't see the videos on the media player page.
  1. Make sure your cookies are enabled.
  2. Check the version of your media player. If you are a Windows user, you may have to upgrade to the most recent version compatible with your operating system; for example, the most recent version of Windows Media Player compatible with Windows 98 is Windows Media Player 9. You can upgrade at http://www.microsoft.com/downloads. If you are a Macintosh user, make sure your QuickTime settings for Connection -> Transport Setup are automatically determining the best protocol and port ID.
  3. Check with your administrator to see if you are running a network packet filtering device that is blocking Windows (.WMV) or QuickTime (.MOV) files.

  4. If it still doesn't work, Windows Media Player may not be automatically updating the codecs. To check this, open Windows Media Player, go to Tools, and choose "Options." Make sure that your player is marked to check for updates "Once a day" and to "Download codecs automatically." Then click on "Apply" and "OK." You can also go to http://www.microsoft.com/downloads and select "Windows Media." From here you can choose to download the "Codec Installation Package for Windows Media Player 7.1 or later."

    Screenshot of Windows Media Player options

  5. If you are using Mozilla Firefox instead of Internet Explorer, go to the following site to download Microsoft's plug-in to use Windows Media Player 9: http://www.microsoft.com/windows/windowsmedia/download/plugin.aspx.
When using Internet Explorer and Windows Media Player, I cannot see closed captioning when in full-screen mode.
Make sure that that Windows Media Player 10 is installed and captions are turned on. Full-screen captions will not play in Windows Media Player 9.

Make sure that captions are turned on in Windows Media Player.

  1. Start Windows media player outside of the browser in order to change global player settings.
  2. On the play menu, point to Captions and Subtitles, and then click on "If available."
When I try to stream a video, I get the following error message:
Screenshot of error message saying that Windows Media Player cannot find the specified file

You may be behind a firewall or proxy server that is blocking HTTP requests on port 80. The calls made from PowerMediaPlus.com to the actual videos require this port to be open for video streaming to function. Check with your technical advisor on how to ensure that port 80 is open.

When I'm streaming a video, the video is blurry, choppy, and just poor quality.
  1. Check with your administrator to see what size files your system is using, 100K or 300K. If you are using 300K files, contact TechSupport@clearvue.com for further help.
  2. Test streaming during non-peak hours to rule out internal network congestion.
I'm using QuickTime. Why can't I see the video in full-screen view?
When clicking on the link to open the video in a QuickTime window, you have to wait until the window adjusts to the set playing size before you can resize the window to full-screen view.
I can't download videos. I can only stream them.
This is a function assigned by your administrator. Check with him or her to see what the policy is for your building.
How do I see the description for a title in a playlist?
Click on the "Details" link that follows the title of the video.
How do I add multiple segments from one video to a playlist?
Click on the link that says "Add multiple segments to a playlist," which is located at the bottom of a title's segment list. Mark the segments you want to add and click on "Next." Mark the playlist to which you want to add the segments and click on "Save."
How are your videos encoded?
Our files are encoded at both 100k and 300k bit rates. The default use is set for streaming 100k files and downloading 300k files, but your administrator has the ability to customize the file size use. We use Variable Bit Rate (VBR) encoding, which adjusts the data rate according to the amount of action and the number of scene changes. This technology allows for high-quality video at lower bit rates.
Can I get MPEGs of your files?
Yes—we can send you an external hard drive of MPEGs that includes our entire collection, or we can send you a hard drive that includes a custom list of titles that you choose. Contact TechSupport@clearvue.com for more information.
How do I save the images in the Image Library to my computer?
If you're a Windows user, you can save both medium and high-resolution images by right clicking on the image, choosing "Save Picture As" from the pop-up menu, and determining the location and name of the file. If you're a Macintosh user, you can save both medium- and high-resolution images by holding down the Control key, clicking on the image, choosing "Download Image to Disk" from the pop-up menu, and determining the location and name of the file.
When I click on an image to see its detail, I see the outline of a box with an "X" in the upper left hand corner.
Check your security software or consult your technical supervisor about the security settings for your system. You may need to turn off your Privacy Control settings.
When I try to open an image or resource, the new window doesn't open.
  1. Make sure that Adobe Acrobat is downloaded to your computer; you need Adobe Reader to access our QuickStart guides, worksheets, and other documents.
  2. Your computer may be using AdWare or some other security program that blocks pop-ups. Hold down the Control key while clicking on the link. If this doesn't work, consult the information for your security program or disable it altogether.
If I click on a worksheet, I'm sometimes taken to the profile page.
Your user session has probably expired. Please log back into PowerMediaPlus with your user name and password.
Can our district add local content to your system?
If you are locally hosting your content, we will provide the tool to upload your data to our system. Contact TechSupport@clearvue.com for more information.

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